Privacy Policy

Introduction

At Arcframes, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect and process the following information:

Personal Information

Name
Email address
Phone number
Any information you provide through contact or inquiry forms

Project Information

Details related to your project requirements
Design preferences, plans, or documents you choose to share

Technical Data

IP address
Browser type and version
Device information
Pages visited and time spent on the website

How We Use Your Information

We use your information to:

Respond to your inquiries and provide requested services
Communicate with you regarding your project
Improve our website functionality and user experience
Maintain internal records and project documentation
Comply with legal and regulatory obligations

Legal Basis for Processing (UK GDPR)

Under the UK GDPR, we rely on the following legal bases:

Consent – when you submit forms or contact us
Contract – to deliver requested services
Legitimate Interests – to improve our services and operations
Legal Obligation – to comply with applicable laws

Sharing Your Information

We do not sell or rent your personal data.

We may share your information with:

Trusted consultants, contractors, or partners involved in your project
Service providers who support our business operations
Authorities when required by law

All third parties are required to respect the security and confidentiality of your data.

Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to:

Fulfil the purposes we collected it for
Meet legal, accounting, or reporting requirements

Cookies Policy

Our website uses cookies to enhance your browsing experience and analyse website traffic.

Cookies help us:

Understand user behaviour
Improve website performance

You can control or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or content.

Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise any of these rights, please contact us.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Arcframes Limited
Email: info@arcframes.co.uk
Website: arcframes.co.uk